- How do i find the available sizes and colors of a particular garment ?
- How do i find the garment i selected fits me ?
- How do i measure myself ?
- Is it preferable to wash eFashionClothing garment before wearing ?
- How do i wash garments bought from eFashionClothing ?
- Can i color match separate garments that i buy from eFashionClothing ?
- Is the color of the garment exactly as i see it on my computer screen ?
- What sort of dyeing is used in eFashionClothing garments ?
- What sort of fabric is used in eFashionClothing garments ?
- What sort of stitching is used in eFashionClothing garments ?
- Do you offer any discount schemes ?
- Is the other item in picture available ?
- How do i register my account in eFashionClothing.com ?
- I have registered an account in eFashionClothing.com, but now i am facing trouble logging into my account ?
- I am no more interested in the design i bought. Can i cancel or exchange for another design ?
- What are the payment methods do you use ?
- I would like details of order and shipping sent to me. Do you send it ?
- How can i maximize shipping discounts ?
- I have been through checkout process but i can not pay. What to do now ?
- At checkout process i saw an item missing. What to do now ?
- Is it possible to bill the order myself and ship to a different address ?
- Will i have to pay the duty & taxes on my parcel ?
- How much i have to pay for shipping ?
- How many attempts you will make to deliver my order at my address ?
- If my order is returned back to you. What to do now ?
- My order is not delivered in recommended time frame. What to do now ?
- Garment is not what i ordered from your store. Can i return it ?
- Garment i received has defects. What to do now ?
General Questions:
A. We tried to make our shopping store to give a friendly environment to our customers, all you need to do is visit out web site and explore it. As far as answer to your question is concern please note that we do all sizes from small to super sizes up to 7x as well custom sizes (if minor modification required in measurement) too. Available colors and sizes can be found by using search option given at product list page. For example select short dresses & 3x to view all short dresses in size 3x and the same method can be used to search the garment in required color.
A. On our product page's trial room with each garment you will see two sets of measurements. Both the sizes will facilitate your shopping.
Stepwise procedure for perfect size selection:
Step-1. Compare your own body measurement to " Your Body Size Measurement " this will assist you in buying the apt size. If your size falls in between both provided measurements, we recommend to order the larger size garment.
Step-2. Make sure that the length of the garment is just suitable for you by "Actual Garment Measurement". If still some queries crop up, please contact one of our Customer Service Representatives.
A. Answer is to come here...
A. It is strongly recommended that you should wash your newly purchased garment from eFashionClothing before you wear it for first time. As there may be possibility of the presence of the dyeing residues (eFashionClothing uses vintage dyeing and washing process) in the garment.
A. There is so many things are good about our garments and one of them is that our garments are pre-washed and in addition to it that garment can be washed mechanically in cold water. The garment should be turned inside out and then washed separately. Garment can be washed manually as well with not so strong soap. Make sure that you line dry the garmet. All eFashionClothing garments should be ironed inside out at medium heat. We recommend dry-cleaning for our velvet and satin garments.
A. All our garments are dyed manually (eFashionClothing uses vintage dyeing & washing process) in batches and the shades may differ from batch to batch. We try our levels best to ensure uniform color matching. Still we don't bet that the garments will match with each other.
A. Not always. The photographs that appear on the site is actually the miraculous work of studio lighting. It makes the color appear different from what they are. The computer settings have a vital role to play. There may be variation from monitor to monitor.
A. eFashionClothing uses manual dye process (vintage dye and wash process ) with caring hands which gives the garment its own unique qualities.
A. We at eFashionClothing using high quality butter soft premium fabrics to make all our designs. High quality viscose fabrics are similar in feel cotton but actually it is softer than cotton. Fabric is tightly weaved and more durable to make embroidery designs. We also use satin, velvet, jacquard and various laces and again these are High quality premium fabrics.
A. All our germents are made in our own mannufacturing unit. We use highest quality machines to produce each of our garment that means double stitching, over-locked seams & side stitching to make it high quality garment. We always use highes quality fabrics viscose, satin, velvet, jacquard and different types of laces.
A. Yes we do offer discount schemes time to time. We offer different type of discounts to different type of customer like for wholesale customer we have different discounts and for retail customers we have different discounts. To know more about our discount schemes please write our Customer Support
A. The other item in picture is purely for illustrative purpose and is intended to show how the garment can look alongside another. As our listings are changing regularly, so is availability of certain garments. If the garment is available, then it can be searched for using our search facility on our web shop.
Ordering And Payments:
A. To register your account in eFashionClothing.com Online Web Shop please click here.
A. The new store of eFashionClothing is totally different from our previous store, so some of our customers may face problem logging into there accounts. If you are the one please contact our Customer Support they will guid you more about accessing your account.
A. We apologize to inform you that we don't have the option of exchanging garments. Incase you wish to cancel any order, it will be highly appriciated if you contact us before you pay for your order.
A. We accept all type of Credit Cards like VISA, Master Card, American Express, Discover etc through PayPal. We are also working to accept other mode of payments like Google Checkout, Moneybookers as well. Please note that we do not accept Cash On Delivery, Check and Money Orders.
A. Yes we send all details regarding your order, shipping and others too. Please proceed to checkout once you are done with shopping and choose the available shipping method, once you are done the total amount due will be calculated automatically ( including discount for multiple shipping ).
A. If you want to maximize the shipping discounts please include multiple items into your shopping cart and proceed for checkout with multiple items. By this way can maximize shipping discounts. All your shipping discounts will be calculated automatically by our backend system. The more you buy the more you sabe.
A. You face this problem due to some reasons like you are checking out as guest ( You have not registered your account in our store ), By choosing wrong payment method or others too. We recommend you to please try to checkout and pay once again and if you are still facing such problem please write our Customer Support they will solve your problem by sending PayPal money request for the total amount due.
A. Yes it is true that sometimes due to error of some sort will prevent items being processed into checkout process. If you are facing such problem please do not hesitate to write our Customer Support and they will surely help you by adding the missing item into your checkout to make your shopping experience a happy shopping experience at eFashionClothing.com
A. Yes we make it possible for you, Like during or while registering your account with us, Please choose billing and shipping address. If you want to Bill the order to yourself and ship to a different address like you want to gift an item purchased at eFashionClothing.com please note that during checkout you will see an option to choose Billing and Shipping address. So choose carefully where do you want your order to be delivered.
Shipping Questions:
A. Yes sometimes you may be charged duty & taxes by Customs at your country, eFashionClothing does not pay any guarantee that you will not be charged any duty & taxes but we try out levels best to save you on duty & taxes. Please note that customer is responsible to pay any duty, taxes, handling charges that may be charged by customs at your country.
A. Right now we charge Flat Rate Shipping. For first item we charge $14.99 and $9.99 for each next item purchased at eFashionClothing. We are working very hard to reduce the shipping charges and soon we will introduce low shipping charges to keep our Online Shop affordable for our customer round the glob.
A. The Post Office normally makes 2 attempts to deliver your order to your address. However sometimes Post Office makes one attempt to deliver your order. They should leave a notice at your address asking you to arrange pick-up from the local Post Office. FedEx, TNT, UPS, DHL will always make 3 attempts to deliver your order at your address.
A. It is rare chances that your order is returned back to us but incase it is returned to us there may be some reasons, If you do not arrange to pick-up your parcel from local Post Office after making there attemps to deliver your order at your address it will be returned to us after 30 days. If other shipping companies like FedEx, TNT, UPS, DHL makes three unsuccessful attempts to deliver your order at your address it will be returned to us. Once your order is returned to us, we will inform you via email. You will be refunded the item purchase amount less a 20% re-stocking fee.
A. Please note that it may be possible sometimes, if your order is not delivered to your address in given time frame it is advisable please write our Customer Support they will surely trace your order and will provide you latest update.
Refund Related Questions:
A. It is rare chances that you will ever need to return your purchased garment but incase you ever received your order which not the same you purchased from our Online Shop, we have a unconditional return policy If item(s) are returned within 14 Days of the receipt, we promiss to return the garment purchase price/amount ( not shipping/insurance).
(a) item(s) may be returned for a refund of your garment purchased price/amount (not shipping/insurance) only if garment will be unworn. No authorization is needed.
(b) Return from USA or Canada: Please send us an email for our USA based address.
(c) Return from other part of the world: Please send us an email for our International address.
(d) Your email address and the bonafied cause of the return of the garment (For instance: Too Big) are mandatory. The absence of either of them may result into a significant delay of the refund. The processing of refund takes 2 to 5 business days of receipt.
A. The chances of receiving a defective garment are rare and if it happens, you are entitled to a refund of your entire transaction amount. If your garment has a physical defect or if the measurement of the chest, waist, hips, arm-hole or length deviate (plus or minus)more than 1" (inches) from the measurement in the description of the item, please contact our Customer Support department for a RAN (Return Authorization Number). If your RAN is approved, you will receive a special refund of your garment purchase price plus shipping/insurance.
